FAQ
Questions and answers
The questions clients ask us most, answered straight.
Is the estimate really free?
Yes. We come to your home, look at the floor, measure and give you a written price. There is no cost and no obligation.
Do you sell flooring material on its own?
No. We supply material as part of an installation project. If you already bought your own material, we can do the labor only.
What work do you not do?
We do not install tile, carpet, linoleum or epoxy floors. We focus on hardwood, laminate, vinyl and SPC.
Can you replace my carpet with hardwood?
Yes, it is one of our most common jobs. We remove the carpet and pad, prepare the floor and install the new floor. Ask us to check under the carpet first. Sometimes there is original hardwood that can be refinished for less.
Can you fix water damage and match the rest of the floor?
Usually yes. We replace the damaged boards, weave them into the existing floor and refinish so the color matches. The leak has to be fixed and the subfloor dry first.
How long will my project take?
It depends on size, prep and finish. Real examples from our clients: about 700 square feet of old oak refinished in two and a half days, and vinyl through a 1,400 square foot condo in two days. Your estimate includes a schedule.
Do I need to be home during the work?
No. Some clients stay, some go to work or travel. We agree on access before we start.
Can I change the installation date?
Yes. Tell us as early as you can and we will find a new date that works.
Do you work in condos and apartments?
Yes. We follow your building rules on underlayment, noise and work hours, and we can talk to your building manager.
Is sanding dusty?
Our sanders connect to a dust collection vacuum, so most of the dust is captured. The work area is closed off and cleaned when we finish.
What warranty do you give?
Our workmanship has a one year warranty. Many flooring products also carry a manufacturer warranty, often from 25 years up to lifetime depending on the product.
Do you offer financing?
Yes, through Wells Fargo, subject to credit approval. Ask us for the current programs.
Are you licensed and insured?
Yes. California contractor license CSLB #1099746, with general liability insurance, a contractor bond and workers' compensation insurance. You can verify the license on the CSLB website. If the CSLB site opens on its search page, enter license number 1099746.
Do you do commercial work?
Yes. Offices, stores, restaurants and larger spaces.
When can I reach you?
The office is open Sunday to Thursday from 8 AM to 8 PM and Friday until 5 PM. Closed Saturday. Outside those hours, send the estimate form or a WhatsApp message and we reply the next business day.
Do you speak Spanish?
Yes. We speak English and Spanish.
Can I see samples before I decide?
Yes, and in your own home. At the free estimate a project manager arrives with our mobile showroom, a van full of samples, so you can see each wood, color and plank width on your floor and in your light. That shows you far more than a store display. You are also welcome at our showroom at 365 S Doheny Dr in Beverly Hills.
Free in-home estimate
Get a free estimate at your home
A project manager comes to your home with our mobile showroom, measures, shows samples in your own light and gives you a written price. No cost and no obligation.